Frequently Asked Questions
Frequently Asked Questions
Welcome to Yours Woman’s Wear. Here you’ll find answers to common questions about shopping with us.
About Yours Woman’s Wear
1. What is Yours Woman’s Wear?
Yours Woman’s Wear is a Moroccan women's fashion brand inspired by vintage luxury, timeless elegance, and individuality.
2. Where is Yours Woman’s Wear based?
Yours Woman’s Wear is a Moroccan fashion brand operating an online store. We serve customers in Morocco and internationally.
Orders and Payments
3. Which payment methods do you accept?
We currently offer credit and debit card payments through the options available at checkout.
4. When is my order confirmed?
Orders are subject to confirmation by Yours Woman’s Wear. Please check your order communications for confirmation and any relevant updates.
5. Can I change or cancel my order?
Please contact us as soon as possible if you need to request a change or cancellation. Whether a request can be accommodated depends on the order status and applicable requirements.
Business confirmation required: Confirm your actual cancellation and order-change procedure before publishing this answer.
Shipping and Delivery
6. Do you ship internationally?
Yes. We offer shipping within Morocco and to international destinations, subject to the options available at checkout.
7. How long does delivery take?
Our current estimates are 3–7 business days within Morocco and 3–7 business days internationally. Delivery times are estimates and may vary by destination and shipping circumstances.
Important: Verify the international delivery estimate before publishing.
8. How much does shipping cost?
Shipping fees are calculated at checkout. The applicable fee will be shown before you complete your purchase.
9. Can I track my order?
Tracking information will be provided for shipped orders when it becomes available. You can use the tracking details to follow your shipment.
10. Will I have to pay customs charges on international orders?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Customers are responsible for applicable charges, subject to the requirements of applicable law and any information provided at checkout.
Returns and Refunds
11. Can I return an item?
Our current store policy accepts return requests for items that arrive damaged or incorrect. Requests must be made within the confirmed return period and meet the applicable conditions. Please review our Returns & Refund Policy for details.
12. What should I do if my item arrives damaged or incorrect?
Contact us at info@yourswomenswear.shop with your order number and a description of the problem. We will review your request and provide further instructions.
13. Do you offer exchanges?
We do not offer exchanges under our current store policy.
14. How will I receive my refund?
Approved refunds are intended to be issued to the original payment method, subject to the applicable policy and legal requirements.
Contact Us
15. How can I contact customer support?
You can email us at info@yourswomenswear.shop or use the contact form on our Contact Us page.
You can also find us on Instagram:
https://www.instagram.com/yours_womans_wear/
Our stated customer service hours are 9:00 AM–10:00 PM.
Thank you for choosing Yours Woman’s Wear.
Wear the Feeling. Own the Moment. Be Unforgettable.