Returns & Refund Policy

At Yours Woman’s Wear, we want you to feel confident when shopping with us. If you receive an item that is damaged or different from what you ordered, please contact us so we can review the issue.

This policy applies to orders placed through our online store in Morocco and internationally, subject to applicable consumer-protection laws.

1. Eligible Returns

We accept return requests only for items that arrive damaged or incorrect.

We do not offer returns for other reasons under our store policy. However, nothing in this policy limits any mandatory consumer rights that may apply under the laws governing your purchase.

2. Return Request Period

Please contact us within 7 days of receiving your order if an item arrives damaged or incorrect.

Confirmation needed: The 7-day period is currently intended to start on the delivery date and must be confirmed before publication.

3. Item Condition and Evidence

To help us review your request, the item should be unused, unworn, and have its original tags attached.

Please contact us with your order number and a description of the problem. Whether photographs or other evidence are required is still to be confirmed.

These conditions do not override any rights you may have under applicable law.

4. How to Request a Return

To report a damaged or incorrect item, contact us at:

Email: info@yourswomenswear.shop

Please include your order number and explain the issue.

Our team will review your request and provide further instructions. Please wait for instructions before sending an item back.

Return instructions and the return address must be confirmed before this policy is published.

5. Refunds

If your return request is approved, any refund due under this policy will be issued to your original payment method.

The time required for a refund to appear in your account may depend on your payment provider.

Confirmation needed: The timeframe for processing approved refunds has not yet been established.

6. Return Shipping Costs

Under our current store policy, customers pay return shipping costs.

However, responsibility for return shipping may depend on the reason for the return and applicable consumer-protection laws. We will follow any mandatory legal requirements that apply.

7. Exchanges

We do not offer exchanges under our current store policy.

If you receive a damaged or incorrect item, please contact us so we can review your case and explain the available resolution.

8. Contact Us

For questions about returns or refunds, contact Yours Woman’s Wear:

Email: info@yourswomenswear.shop

Please include your order number to help us identify your purchase.

Thank you for shopping with Yours Woman’s Wear.

Wear the Feeling. Own the Moment. Be Unforgettable.